BICSc Cleaning Supervisor's Certificate

The new BICSc Cleaning Supervisor’s Certificate is intended to be the ‘go to’ qualification for the industry.  It aims to provide a robust and well-rounded knowledge for any supervisor of cleaning operatives.

 

Who would benefit from this qualification?

 

  • Individuals in the industry with operative experience who have moved (or are about to move) into a supervisory position and have decided (or their employer has) that the individual would benefit from gaining a recognised qualification
  • Individuals entering the industry (or wishing to), with or without work experience, that have started a supervisory role or want one in the future and gaining this qualification will help them to acquire a job

 

Candidates can register at any point and work at their own pace throughout the course, the maximum time allowed for completion is 12 months.

 

Course content

 

The course will consist of 10 modules, each module may contain a mix of presentations, videos, learning aids, assessments, and assignments as applicable to the module topic.

 

  • The role of a supervisor 
  • Health and safety in the cleaning industry
  • Practical skills*
  • The principles of cleaning science
  • Control of cross contamination
  • Human resources and customer service
  • The importance of and how to effectively train within the cleaning industry*
  • Cleaning standards and inspections
  • Effective deployment of cleaning operatives
  • Practical assignment**

 

Successful completion of a module will allow the candidate to progress onto the next module.  If a candidate is not successful in a module a second attempt can be made. 

 

All training will be delivered via an e-learning environment. It has been structured to achieve modules steadily at the candidate’s own pace up to a maximum of a 12 month period. Tutor support will be available throughout the course.

 

*Modules 3 and 7 require live assessments.

**Module 10 will require personal assignment completion and submission.

Course curriculum

  • 2

    The role of a supervisor

    • Introduction 1

    • Introduction 2

    • The Role Explained 1

    • The Role Explained 2

    • Leadership 1

    • Leadership 2

    • Problem Solving 1

    • Problem Solving 2

    • Critical thinking 1

    • Critical Thinking 2

    • Managing effectively 1

    • Managing Effectively 2

    • Test your knowledge

    • Role of a supervisor recap

    • Reference documents

  • 3

    Health and safety in the cleaning industry

    • Introduction

    • Course aims

    • Risk assessment

    • Risk assessment recap

    • Control of Substances Hazardous to Health (COSHH)

    • COSHH recap

    • Method statements

    • Method statements recap

    • Summary

    • Health & Safety Recap

    • Reference documents

  • 4

    Practical skills - Introduction

    • Introduction

  • 5

    Practical skills - Licence to Practice (LTP)

    • Welcome

    • Storage of equipment

    • Storage of equipment recap

    • Health and Safety compliance and considerations - Part 1

    • Health and Safety - Part 1 recap

    • Health and Safety compliance and considerations - Part 2

    • Health and Safety - Part 2 recap

    • Electrical Equipment safety checks

    • Electrical equipment safety checks recap

    • Manual equipment safety checks recap

    • Manual equipment safety checks recap

    • Chemical competency

    • Chemical competency recap

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • LTP Recap

    • Reference documents

  • 6

    Practical skills - BU2 - Damp Mopping

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Health and Safety considerations

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • BU2 Recap

    • Reference documents

  • 7

    Practical skills - BU3 – Vacuum Cleaning

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • BU3 Recap

    • Reference documents

  • 8

    Practical skills - BU5 – Emptying and Cleaning General Waste Bins

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Health and Safety considerations

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • BU5 Recap

    • Reference documents

  • 9

    Practical skills - BU6 – Damp Wiping of surfaces

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Health and Safety considerations

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • BU6 Recap

    • Reference documents

  • 10

    Practical skills - BU10 -Cleaning Glass and Mirrors

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Health and Safety considerations

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • BU10 Recap

    • Reference documents

  • 11

    Practical skills - BU12 – Cleaning Toilet Facilities

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Health and Safety considerations

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • BU12 Recap

    • Reference documents

  • 12

    Practical skills - AU5 - Washing Surfaces

    • Welcome

    • Storage of equipment

    • Health and Safety compliance

    • Health and Safety considerations

    • Recommended equipment

    • Method

    • Next steps

    • Assessment demonstration

    • Test your knowledge

    • AU5 Recap

    • Reference documents

  • 13

    The principles of cleaning science

    • Introduction

    • Course topics

    • What is cleaning?

    • Why do we clean?

    • Key concerns for cleaning

    • Soil types

    • Types of water

    • pH values - Part 1

    • pH values - Part 2

    • pH values - Part 3

    • pH values - Part 4

    • pH values - Part 5

    • pH values - Part 6

    • Products and how they work

    • Mechanical action

    • Training

    • Summary

    • Test your knowledge

    • Cleaning Science Recap

    • Reference documents

  • 14

    Control of cross contamination

    • Introduction

    • Course topics

    • What is cross contamination

    • What is cross contamination recap

    • Hand hygiene

    • Hand hygiene recap

    • Cleaning procedures

    • Cleaning procedures recap

    • Colour-coding

    • Colour-coding recap

    • The benefits of microfibre

    • The benefits of microfibre recap

    • Personal Protective Equipment (PPE)

    • Personal Protective Equipment (PPE) recap

    • Other considerations

    • Other considerations recap

    • Outbreak decontamination procedure

    • Test your knowledge

    • Control of Cross Contamination Recap

    • Reference documents

  • 15

    Human resources and customer service

    • Introduction

    • HR policies

    • Recruitment, training and development

    • Managing absenteeism, poor performance and conflict

    • Managing competence and capability within your team

    • The importance of customer service

    • Knowledge and respect

    • Communicate, listen and be responsive

    • Test your knowledge

    • HR & Customer Service Recap

  • 16

    The importance of and how to effectively train within the cleaning industry

    • Introduction

    • Course curriculum

    • Practical exercise introduction

    • Practical exercise

    • The benefits of training

    • The training cycle

    • Learning retention

    • Training styles

    • The trainee

    • The trainer

    • Trainer behaviour

    • Overcoming objections

    • Effective questions and answers

    • Practical exercise review

    • The environment

    • The equipment

    • Training aids and support material

    • Training delivery

    • Assessing feedback

    • Course summary

    • Next steps

    • Test your knowledge

    • Training Recap

    • Reference documents

  • 17

    Cleaning standards and inspections

    • Introduction

    • Course aims

    • What is a cleaning inspection?

    • Practical exercise inspection sheet

    • Practical exercise

    • Perception

    • Soil and dirt

    • Cleaning fault type definitions

    • Identify the fault type answer sheet

    • Identify the fault type quiz

    • Identify the fault type quiz answers

    • Practical exercise

    • How do we inspect?

    • Element definitions

    • Practical exercise

    • Record your findings

    • Summary

    • Test your knowledge

    • Cleaning Standards & Inspections Recap

    • Reference documents

  • 18

    Effective deployment of cleaning operatives & machinery

    • Introduction

    • Course curriclum

    • Practical exercise - Part 1

    • Practical exercise - Part 2

    • Clarification of measurements - 1

    • ABC Technologies Room Breakdown

    • Site plan practical exercise - 1

    • Clarification of measurements - 2

    • Site plan exercise - 1 - results

    • Site plan practical exercise - 2

    • Site plan exercise - 2 - results

    • Specification documents

    • Specifications

    • Specification practical exercise

    • Specification practical exercise - answers

    • Which specification?

    • Productivity

    • Productivity table

    • Productivity practical exercise

    • Productivity practical exercise - results

    • Additional considerations

    • The building size

    • Density

    • The building attributes

    • The process

    • The people

    • The tools

    • Supervision

    • Additional considerations practical exercise

    • Compound Room Rate calculator

    • Summary

    • Test your knowledge

    • Deployment of cleaning operatives and machinery recap

    • Reference documents

  • 19

    Practical assignment

    • Assignment

Frequently Asked Questions

  • 1. Can a candidate take a single module?

    No this is a complete course, certain of the modules are available in a stand-alone format, enrolment on the course means completion of all modules.

  • 2. If a candidate has completed a standalone Cleanlogic™ course previously, do they have to undertake it again?

    Yes, as enhanced knowledge and assignments will be built into these modules that are not present in the standalone course/workshop, it may mean it is easier/quicker to proceed through the module.

  • 3. Do modules have to be taken in order?

    Yes, there is an operational logic to the order that builds knowledge.

  • 4. Is Approved Prior Learning considered?

    The only module that considers prior learning is the Practical Skills module as these will have been previously assessed by BICSc. Any other module will have had no prior assessment, just attendance on a course, there is a requirement of assessment for each module.

  • 5. Can assessments for the skills and Accredited Trainer be done remotely?

    Yes, but it would be our preference for these to be done face to face to allow the candidate more tutor time and practical advice.

  • 6. What is the price per module?

    The modules are not available individually it is a complete course price only.

What our students have to say

5 star rating

Exceptional training course.

Simon Rooney

This is a high-class course that I found really informative and useful. It is full of practical training that teaches a wide range of cleaning skills, health...

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This is a high-class course that I found really informative and useful. It is full of practical training that teaches a wide range of cleaning skills, health and safety competence, managing staff and how to calculate work rates and work loads for tendering among a number of other proficiencies required for the role of Cleaning Supervisor. It has a broad range of theoretical and vocational lessons that were diverse, comprehensive and engaging. Overall I would highly recommend this course for anyone interested in becoming a Cleaning Supervisor or anyone who already holds this position but is looking to enhance their cleaning and supervisory knowledge.

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5 star rating

Excellent time with marvellous people

Artur Rynkiewicz

BICSc Cleaning Supervisor's training wasn't easy and took 6 months to complete but it was worth it. All the knowledge I have received and all support I was g...

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BICSc Cleaning Supervisor's training wasn't easy and took 6 months to complete but it was worth it. All the knowledge I have received and all support I was given is priceless. As a CBRE Facilities Supervisor working on Airbus Filton contract I need stand up every day on highest possible level to deliver the best service. BICSc training refreshed my memory and lifted up my skills and CV at the same time. Thank you all for your support. I really appreciate it.

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